SurePays' Commitment to Protect the Privacy of our Customers:
We will protect the confidentiality of your information and the financial resources
with which you entrust us. We value the relationship between SurePay and our
customers and understand the responsibility we have in maintaining your trust.
The privacy of your information is protected not only by local laws but by our promise
and commitment to you.
Recognition of a Customer's Expectation of Privacy
SurePay recognizes and respects the privacy expectations of our customers.
The confidentiality and security of your personal information is important to
us and we have taken steps to ensure your continued confidence in our institution.
We have established policies and guidelines to ensure that the highest level
of confidentiality is maintained.
Disclosure of Privacy Principles to Customers
SurePay has issued this privacy statement in order to provide our customers
with an understanding of our privacy policies. If you have any questions
or concerns regarding SurePay's privacy statement, please contact us.
Use, Collection and Retention of Customer Information
It is the policy of SurePay that both the financial records of our customers
and the relationships with SurePay and our customers are confidential. SurePay
collects, retains and uses information about its individual customers and their
relationship with us only when we reasonably believes it would be useful
(and to the extent allowed by law) in administering our organization's business
and in providing services and other opportunities to our customers.
We collect non-public personal information about you from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us;
- Information about your transactions with non-affiliated third parties;
- Information we receive as a result of verifying customer information.
The collection of such information allows us to better serve our customers'
needs by offering services that we feel may be the most beneficial
Attention: The Manager
Massy Technologies Barbados Limited
St. Michael, Barbados.
There may be instances where SurePay may be legally required to disclose information
about our customers. It is the policy of SurePay to cooperate with the governmental
agencies in their properly made, legitimate requests for information, such as
a Subpoena or Court Order, in order to prevent fraud or to comply with such
governmental agencies or federal regulators. Under these circumstances, only
the specific information required by applicable law, Subpoena or Court Order
will be disclosed.
Protection of Information via Established Security Procedures
SurePay maintains appropriate security standards and procedures regarding unauthorized
access to customer information. We are constantly testing and implementing security
enhancements to ensure the integrity of our system.
Maintenance of Accurate Information
SurePay has established procedures to ensure that our customers' information is accurate, current and complete in accordance with reasonable commercial standards. SurePay will respond to any customer requests to correct
inaccurate information in a timely manner.
Limiting Employee Access to Information
SurePay limits employee access to personally identifiable information to those
with a business reason for knowing such information. Following strict guidelines,
employees are allowed access to the information needed to perform their job
functions and to carry out our goal of providing quality customer service. Our
employees have been informed of the critical nature of customer confidentiality
and are trained to understand the importance of confidentiality and customer
Restrictions on the Disclosure of Account Information
SurePay does not reveal specific information about customer accounts or other
personally-identifiable data to unaffiliated third parties for their independent
use, except for the exchange of information with reputable information reporting
agencies to maximize the accuracy and security of such information or in the
performance of routine payment functions by SurePay:
- The information is needed to complete a customer-initiated transaction ;
- The customer requests it in writing; and/or,
- The disclosure is required by/or allowed by law such as in the case of subpoenas,
court orders or investigations of fraudulent activity.
Maintaining Customer Privacy in Business Relationships with Third Parties
There are times when SurePay may contract with a third party to provide customer
services, such as mobile collection points. If personably-identifiable
customer information is provided to such a third party, SurePay insists that
the third party adhere to similar privacy principles that provide for keeping
such information confidential.
If you choose to contact us via e-mail, please keep in mind that your e-mail
address and any other information your e-mail header shows about you, such as
your name or organization, will be revealed to us in the e-mail. Various employees
of SurePay may see the information you submit in the course of their official
duties. Rest assured, however, that when you communicate with us via e-mail,
we will use your information only for the specific purpose of responding to
your comment or questions. Your e-mail address will not be sold, nor will it
be shared with others outside our organisation unless we are compelled to do so by law.
When you choose to send e-mail to SurePay, you are consenting to SurePay
using the information provided therein, including personally identifying information,
in accordance with this notice.
Electronic mail is not necessarily secure against interception. If your information
is very sensitive, you may want to send
it by postal mail.
We reserve the right to change this policy at any time by posting a new privacy