Home > Terms & Conditions
"Service" means the Bill Payment Service offered by SurePay.
"Agreement" means these Terms and Conditions of the bill payment
"Payee" is the person or entity to which you wish a bill payment
to be directed or is the person or entity from which you receive bills, as the case may be.
"Payment Instruction" is the information provided by you to the Service
for a bill payment to be made to the Payee (such as, but not limited to, Payee
name, Payee account number, and Scheduled Payment Date).
"Payment Account" is the checking account from which bill payments
will be debited.
"Business Day" is every Monday through Friday, excluding Federal
"Due Date" is the date reflected on your Payee statement for which
the payment is due. It is not the late date or grace period.
PAYMENT AUTHORIZATION AND PAYMENT REMITTANCE
By providing the Service with names and account information of Payees to whom
you wish to direct payments, you authorize the Service to follow the Payment
Instructions that it receives from you. In order to process
payments more efficiently and effectively, the Service may edit or alter payment
data or data formats in accordance with Payee directives.
The Service will use its best efforts to make
all your payments properly. However, the Service shall incur no liability and
any Service Guarantee shall be void if the Service is unable to complete any
payments initiated by you because of the existence of any one or more of the
- If, through no fault of the Service, your Payment Account does not contain
sufficient funds to complete the transaction or the transaction would exceed
the credit limit of your overdraft account;
- The payment processing center is not working properly and you know or have
been advised by the Service about the malfunction before you execute the transaction;
- You have not provided the Service with the correct Payment Account information,
or the correct name, address, phone number, or account information for the
- Circumstances beyond control of the Service (such as, but not limited to,
fire, flood, or interference from an outside force) prevent the proper execution
of the transaction and the Service has taken reasonable precautions to avoid
Provided none of the foregoing exceptions are applicable, if the Service causes
an incorrect amount of funds to be removed from your Payment Account or causes
funds from your Payment Account to be directed to a Payee which does not comply
with your Payment Instructions, the Service shall be responsible for returning
the improperly transferred funds to your Payment Account, and for directing
to the proper Payee any previously misdirected transactions, and, if applicable,
for any late payment related charges.
The Service reserves the right to select the method in which to remit funds
on your behalf to your Payee. These payment methods may, but may not be limited
to, an electronic payment, an electronic to check payment, or a laser draft
Payments to Payees outside of Barbados or Trinidad and Tobago are prohibited
through the Service.
BILL DELIVERY AND PRESENTMENT
This feature is for the presentment of electronic bills only and it is your
sole responsibility to contact your Payees directly if you do not receive your
statements. In addition, if you elect to activate one of the Service's electronic
bill options, you also agree to the following:
- Information provided to the Payee - The Service is unable to update or change
your personal information such as, but not limited to, name, address, phone
numbers and e-mail addresses, with the electronic Payee. Any changes will
need to be made by contacting the Payee directly. Additionally it is your
responsibility to maintain all usernames and passwords for all electronic
Payee sites. You also agree not to use someone else's information to gain
unauthorized access to another person's bill.
- Non-Delivery of electronic bill(s) - You agree to hold the Service harmless
should the Payee fail to deliver your statement(s). You are responsible for
ensuring timely payment of all bills. Copies of previously delivered bills
must be requested from the Payee directly.
- Accuracy and dispute of electronic bill - The Service is not responsible
for the accuracy of your electronic bill(s). The Service is only responsible
for presenting the information we receive from the Payee. Any discrepancies
or disputes regarding the accuracy of your electronic bill summary or detail
must be addressed with the Payee directly.
This Agreement does not alter your liability or obligations that currently
exist between you and your Payees.
EXCLUSIONS OF WARRANTIES
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
PASSWORD AND SECURITY
You agree not to give or make available your SurePayID or other means to access
your account to any unauthorized individuals. You are responsible for all payments
you authorize using the Service. If you permit other persons to use the Service
or your SurePayID or other means to access your account, you are responsible
for any transactions they authorize. If you believe that your SurePayID or other
means to access your account has been compromised or that someone may attempt
to use the Service without your consent, you must notify the Service at once by sending an email to firstname.lastname@example.org.
ERRORS AND QUESTIONS
In case of errors or questions about your transactions, you should as soon as
possible notify us via one of the following:
- Email us at email@example.com
- Phone: 246-431-5660
- Write us at:
MASSY TECHNOLOGIES (Barbados) Limited
FAILED OR RETURNED TRANSACTIONS
In using the Service, you are requesting the Service to make payments for you
from your Payment Account. If we are unable to complete the transaction for
any reason associated with your Payment Account (for example, there are insufficient
funds in your Payment Account to cover the transaction), the transaction will
not be completed. In some instances, you will receive a return notice from the
Payee. In such case, you agree that:
- You will reimburse the Payee immediately upon demand the transaction
amount that has been returned to the Service;
- You will reimburse the Payee for any fees imposed by your financial institution
as a result of the return;
- You will reimburse the Payee for any fees it incurs in attempting to collect
the amount of the return from you; and,
- The Service is authorized to report the facts concerning the return to any
credit reporting agency.
ALTERATIONS AND AMENDMENTS
This Agreement, applicable fees and service charges may be altered or amended
by the Service from time to time. Further, the Service
may, from time to time, revise or update the applications, services, and/or
related material, which may render all such prior versions obsolete. Consequently,
the Service reserves the right to terminate this Agreement as to all such
prior versions of the applications, services, and/or related material and
limit access to only the Service's more recent revisions and updates.
ADDRESS OR ACCOUNT CHANGES
It is your sole responsibility to ensure that the contact information in your
user profile is current and accurate. This includes, but is not limited to,
name, address, phone numbers and email addresses. Changes can be made by contacting Customer Service.
The Service is not responsible for any payment processing errors or fees incurred
if you do not provide accurate Payment Account or contact information.
The Service reserves the right to refuse to pay any Payee to whom you may direct
a payment. The Service will notify you promptly if it decides to refuse to pay
a Payee designated by you. This notification is not required if you attempt
to make a prohibited payment or an exception payment under this Agreement.
Your enrollment in the Service may not be fulfilled if the Service cannot verify
your identity or other necessary information. In addition,
you agree that the Service reserves the right to obtain billing information
regarding your account from a Payee (for example,
to resolve payment posting problems or for verification).
In the event of a dispute regarding the Service, you and the Service agree to
resolve the dispute by looking to this Agreement. You agree that this Agreement
is the complete and exclusive statement of the agreement between you and the
Service which supersedes any proposal or prior agreement, oral or written, and
any other communications between you and the Service relating to the subject
matter of this Agreement. If there is a conflict between what an employee of
the Service or Customer Service Department says and the terms of this Agreement,
the terms of this Agreement will prevail.
You may not assign this Agreement to any other party. The Service may assign
this Agreement to any future, directly or indirectly, affiliated company. The
Service may also assign or delegate certain of its rights and responsibilities
under this Agreement to independent contractors or other third parties.
The Service shall not be deemed to have waived any of its rights or remedies
hereunder unless such waiver is in writing and signed by the Service. No delay
or omission on the part of the Service in exercising any rights or remedies
shall operate as a waiver of such rights or remedies or any other rights or
remedies. A waiver on any one occasion shall not be construed as a bar or waiver
of any rights or remedies on future occasions.
The captions of sections hereof are for convenience only and shall not control
or affect the meaning or construction of any of the provisions of this Agreement.
This Agreement shall be governed by and construed in accordance with the laws
of the countries of Barbados or Trinidad and Tobago, without regard to its conflicts
of laws provisions.
THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR EXCLUSIVE
REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN
IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY WAY OUT OF THE INSTALLATION,
USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THE SERVICE.